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Trading Standards – Motor Dealers Liability

(Consumer Rights Act 2015)

The Buyer must be able to use the vehicle for the purposes that you would normally expect from a vehicle including any purpose that was discussed with the selling dealer about before you buy, or which the dealer has advertised or discussed during the sales conversations, Example: Off-Road, Towing, City use, etc.

A Motor Dealer is not liable for fair wear and tear, where the vehicle broke down or the fault emerged through normal use, nor are they liable if they drew your attention to the full extent of any fault or defect before the customer bought the car.

In order to reject a vehicle within first 30 days, the fault which now renders the vehicle not of satisfactory quality, not fit for particular purpose or not as describes, must be proved by the customer that this had developed prior to the point of sale date.

Selling Dealers have the right to repair the vehicle only once, however the customer can reject the vehicle if that repair is unsuccessful, unless otherwise agreed between the customer and dealer.

If a fault develops after 6 months, the onus is on the customer to prove that the fault was present when the vehicle was first purchased.

Warranty

Händler Protect recommends that every vehicle is sold with a warranty and that every repair is carried out under our warranty, with the customer’s agreement. By offering the vehicle with a warranty and completing any repair under our warranty then the “customers statutory rights are not being used and therefore the provisions of the Consumer Rights Act are not being relied on”.

Contact us to find out more

Consumer Protection from Unfair Trading Regulations

Dealers must also comply with the Consumer Protection from Unfair Trading Regulations (2008), which prohibit them from engaging in unfair business practices.

Source: Legilatisation.gov.uk, Trading Standards, The AA, Lawgistics and Motortrader.com